Customer Care Administrator

Our client, one of Malta's largest retail outlets specialising in home appliances is looking for a full-time Customer Care Administrator. The company has customer service and client satisfaction set as its highest priorities and is well-present with retail outlets in Malta and Gozo.

Job description:

This role calls for an organised individual with excellent planning skills who will be responsible for coordinating the technicians’ route with a sense of priority. The chosen candidate must be motivated and must be able to work on their own initiative.

Responsibilities:

  • Giving feedback to technicians on queries to maintain an efficient repair process
  • Updating and following up on repair jobs, ensuring complete client satisfaction
  • Ordering the necessary parts on time and distributing them as required
  • Invoicing clients for services rendered

Requirements:

  • MQF Level 5 Certification in Business Administration, Customer Care or any related field
  • Computer literacy, preferably with ECDL Certificate
  • Fluency in written and spoken English and Maltese (minimum O’level standard)
  • Clean police conduct



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