Customer Support Agent

Our Client, one of Malta's largest retail outlets specialising in home appliances is looking for a full-time Customer Support Agent.. The company has customer service and client satisfaction set as its highest priorities and is well-present with retail outlets in Malta and Gozo. This position will be based in Malta.

The chosen candidate will mainly be responsible for handling customer queries related to servicing of products, assisting clients with the use of appliances and rectifying problems over the phone, scheduling appointments, and upselling products.

Job requirements:

  • Fluency in written and spoken English and Maltese (minimum O’level standard)
  • MQF Level 5 Certification in Business Administration, Customer Care or any related field
  • Computer literacy, preferably with ECDL Certificate
  • Clean police conduct

The ideal candidate must be motivated with excellent communication skills and must be able to perform well under pressure. Remarkable time management and planning skills are also essential for this role.

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