IT Technical Support

Do you have at least 1 year working experience in an IT position?

Our client has developed to become one of the world's leading independent international financial consultancy. They offer an all-inclusive range of financial planning services including investment strategies, long-term financial saving schemes, as well as tax-efficient pension plans. Our client aims to maintain its place at the forefront of the industry.

They are now looking for an IT Technical Support to join their team.


Job Description

The IT Technical Support Officer forms part of the IT Infrastructure that oversees the company's IT network, servers and security systems whilst ensuring business continuity is maintained.

The IT Technical Support Officer will be responsible for:
  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with staff and other professionals, such as software developers
  • Testing and evaluating new technology


Requirements:
  • Minimum Diploma level of education, preferably in a related field such as MCAST-BTEC Diploma in IT or its equivalent.
  • 1 years’ work experience.



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