Client Service Officer

-Do you have working experience in customer service?

-Do you have strong English communication skills?

-Are you willing to work on shift basis?

Organisation Description

Our client is a leading turnkey administrator of life, pension and investment products and services. They are a global financial services third party administration specialist with offices in Malta, Bermuda and Dubai.

They are now looking for a Client Services Officer on a shift basis to join their Service Delivery team.

Job Description

Forming part of a team and reporting to the Service Delivery Manager, this position focuses on the daily processing of documentation from various external clients, advisors and vendors and providing high-quality service to achieve maximum customer satisfaction within the parameters of the specified Service Level Agreements.

Main Duties include:

  • Processing documents effectively and in a timely manner as dictated by Service Level Agreements and internal requirements.
  • Ensure that the process of documentation is compliant with applicable rules, policies, or other requirements.
  • Verify that all information received is in good order by performing required quality control checks.
  • Be responsible for filling and data inputting as required by external customers.
  • Prepare reports as required.
  • Assist co-workers during peak volumes and on special projects.
  • Complete any other responsibilities, as assigned.

Knowledge, Experience and Qualifications

  • Have 1 year experience in a similar post.
  • Have an A' level standard.
  • Strong knowledge of English is essential.
  • Working experience in Malta is required.

Working Hours

The chosen candidate must be willing to work on shift basis, from 07.00 to 23.00.

There will be 2 systems:

a) 8-4, 12-8, 3-11 - Mon-Fri - which includes public holidays (2 days will be added to leave for every public holiday
b) 7-3 Winter, 8-4 Summer Sun - Thurs - which includes public holidays (2 days will be added to leave for every public holiday)

This will not be one or the other but on rotation.

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