Customer Care Officer

-Would you like to join one of Malta's leading financial firms?

-Do you have previous experience in secretarial roles or similar?

-Are you a team player with excellent communication skills?

Organisation Description

Our client is one of Malta's leading financial services firm with interests based locally and abroad. The company offers a broad range of services focused on financial funding, investment and trading. They are now looking for a Customer Care Officer to join their team.

Job Description

The Customer Care officer is a member of the Customer Care team and will be responsible for maintaining and promoting hospitality at all times, welcoming and attending to clients in a courteous, efficient and friendly manner, both face-to-face and on the phone.

Main Duties:

  • Greeting of clients with utmost professionalism
  • Accompany of clients to Investment Advisors offices
  • Ensure that the reception area is well maintained at all times
  • Ensure that marketing material, newspapers are available at all times
  • Attend to incoming and outgoing calls in an efficient and polite manner
  • Filtering of phone calls
  • Maintain and update the automatic answering machine
  • Assist investment advisors to contact clients

Person Specifications

  • Have previous experience in secretarial role (experience in financial services & / or having a secretarial diploma or similar are considered an asset)
  • Have a good knowledge of Microsoft Office
  • Have excellent communication skills and be able to work in a dynamic environment
  • Present a friendly, outgoing, energetic and guest service oriented manner
  • Be a team player
  • Experience in financial services will be considered an asset
  • Must be fluent in English and Maltese

Working Hours: Between Monday and Friday 8:30 - 18:30 and Saturday from 09:00 - 13:00. (On Roster basis, totaling to 40 hours per week.)

Location: The chosen candidate must be willing to work in 3 locations according to company's schedule - Qormi/Sliema/Fgura/Valletta/Mosta

Our client is offering the successful applicant an attractive remuneration package commensurate with the applicant's experience. Our client also offers an environment geared towards performance, career growth opportunities and an open corporate culture that values and rewards the contribution of every individual.

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