German Loan Admin Specialist

Loan Administration Specialist (German Speaking)

-Are you proficient in both written and spoken German and English?

-Do you have experience with customer databases?

-Are you able to deliver excellent customer service?

Organisation Description

Our Client is a private credit institution that operates under, the European Union banking regulatory framework and has two lines of products, card/store value and micro-lending. It also offers prepaid card affiliated with the MasterCard network.

Job Description

The Loan Administration Specialist is responsible for handling all customer enquiries in a client-driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company's policies, procedures and related laws and regulations.


Main areas of responsibility:

  • Deliver a consistent and professional level of service at all times
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls
  • Provide customers with accurate information regarding the company's products, services, payments
  • Build a rapport with the customers whilst addressing any issues related to customer's loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer's financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank's database
  • Support additional consumer service requests
  • Promote a positive work environment
  • Performs other duties as assigned.


Person Specifications

  • Candidate should be energetic and must have a positive attitude
  • Team player with customer-oriented mindset
  • Good communicator both verbally and written
  • Able to read, write and speak fluent German
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
  • Able to follow oral and written instruction and to identify exceptions
  • Attention to detail, initiative and high standard of work
  • Willingness to learn and grow
  • Minimum Secondary education
  • Previous experience in similar role is preferred, but not a must
  • Experience with customer database is a plus.

Benefits

  • Health Insurance
  • Life Insurance

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