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IT Services & Support Analyst

Do you have at least 2 years’ hands-on experience in a technology support role?
Do you possess excellent time management and problem-solving skills?


Our client is a legal, audit, tax and advisory services firm, a leader in providing expert consultancy services through its network of dedicated professionals.


Job Description:

An opportunity has arisen for an IT Services & Support Analyst to join the company’s team. The ideal candidate would be keen to deliver high quality service to fellow employees. The main responsibilities of the role are:

  • Providing on-site and remote full-service desk support
  • Configuring, troubleshooting and providing hardware and software support for firm laptop and desktop computers, printers, and peripherals
  • Handling optimization and performance of the hardware and local infrastructure
  • Managing support tickets using Helpdesk software
  • Handling identity and access management for all existing and new users
  • Maintaining current inventory records as part of the asset management program
  • Participating in planned maintenance activities that may occur outside office hours
  • Contributing to, producing and maintaining processes, procedures, operational and architectural documentation, that meet the company’s IT Standards
  • Assisting in training staff in technical processes and procedures
  • Being available on-call for technical issues that may come up outside of office hours


Requirements:
  • At least 2 years’ hands-on experience in a technology support role in a medium sized environment
  • Experience managing enterprise level ticketing software (such as Sysaid or ServiceNow)
  • Proficient in Microsoft Office 2016 productivity apps, including Visio, Project, Skype for Business, and others
  • A minimum of 1 year working on and supporting networks and systems on Windows Server 2012 R2 or 2016
  • Project Management experience
  • Working knowledge with as many of the following or similar technologies will be considered an asset:
    • WDS, AD, VSS, GPO, DNS, DHCP, PS/scripting, RRAS, IIS, MIM/FIM, MDMs, IronPort, Microsoft MFA, Azure IP, SSL VPN, SAP, Dynamics, SharePoint, SQL, Bitlocker
  • Ability to describe technical information quickly and in easy-to-understand terms
  • Excellent verbal & written communication skills in English
  • Time management skills and the ability to multitask and prioritise work loads
  • Discretion, accountability and honesty
  • Self-motivated
  • Attention to detail
  • Good problem-solving skills
  • Ability to learn and adapt quickly to technologies outside of core skills subset


You will join a team of intelligent, forward-thinking professionals. The company’s facilities are equipped with cutting edge technology, innovative design and unique work spaces. This is an organisation that cultivates a culture built on collaboration and innovation.

Apply Now


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