Do you have experience within the hospitality sector? Do you possess a high level of responsibility and accountability? Are you ready to join a leading company that continuously takes on innovative and challenging projects?
Our client is a household name in Malta, employing in excess of 1000 people. The group specializes in construction, development, hospitality and care.
An Operations Manager is required to take responsibility for the day-to-day operations in a state of the art retirement residence and to serve as a point of reference at all times. The chosen individual will be reporting directly to the General Manager and be responsible for:
Assisting the GM in the monitoring of the day to day overall operation and taking corrective action when and where necessary.
Ensuring that the quality and service standards are effectively implemented and regularly revised to achieve the highest level of guest satisfaction
Interacting with guests and individuals outside the residence including, but not limited to, current and potential clients, owning representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of local community
Ensuring that the meetings (daily briefings, department head meetings, departmental meetings) policy is adhered to and when necessary conducting such meetings
Monitoring the distribution of manpower as well as the application of overtime suggesting or implementing any necessary changes.
Participating and co-ordinating the preparation of annual budgets and capital requirements and ensuring their implementation
Ensuring that all units perform within the established cost levels.
Enhancing efficiency in different departments by coaching department heads where necessary
Monitoring rosters and approving vacation leave
Assisting the General Manager in analysing, evaluating and writing of attractive concepts and standard operating procedure for all departments.
Assisting in monitoring present and future trends, practices and systems in the care industry and determining and ensuring execution of competitive programmes as directed
Participating in inspections and ensuring physical facilities are kept in optimal condition by full implementation of preventive programmes and future planning.
Representing the residence as and when requested by the General Manager.
In the absence of the General Manager, assuming responsibilities as appropriate; keeping the General Manager informed of any unforeseen events, which may occur in his/her absence.
Monitoring applicable laws and regulations, including Health and Safety, and ensures compliance.
Ensuring emergency procedures are practiced and enforced to provide for the security and safety of residents and employees.
Strong leadership skills.
High level of responsibility and accountability
Excellent communication skills
Able to handle pressure
Outstanding people management and problem-solving skills