Do you have experience in a telephone based role, customer service and/or administration?
Do you have excellent communication skills and command of the English language?
Company Description
Our client has developed to become one of the world's leading independent international financial consultancy. They offer an all-inclusive range of financial planning services including investment strategies, long-term financial saving schemes, as well as tax-efficient pension plans. Our client aims to maintain its place at the forefront of the industry.
They are now looking for a Valuations Administrator to join their team.
Job Description
The Valuations Administrator will be responsible for:
- Dealing with the day-to-day requests which are received via telephone as well as via email from the financial advisers who need to be provided with valuation statements for clients' policies before their meeting
- Liaise with relevant overseas offices on any emails/issues that may arise in relation to these valuation reports
- Liaise and handle any urgent queries concerning institutions whilst obtaining valuations as well as various policy details and forwarding them accordingly as and when requested
- Ensure any query is replied to and addressed within the stipulated 24-hour feedback policy
- Train any new recruits should the need arise
- The support of other colleagues within the department as and when required
- Handle and manage any ad-hoc projects that may crop up as and when requested by the management
Competencies:
- Patience
- Confident, be efficient, organized and diligent
- Respect confidentiality
- Attention to detail and willing to learn
- Demonstrate a pro-active and positive approach to work
- Time management skills
- Ability to work alone as well as part of a team
- Able to work under pressure and prioritise work accordingly
- Excellent communication skills and command of the English Language
Requirements
- Previous experience in a telephone based role, customer service and/or administration
- Exposure and/or experience with Pension products considered an asset
- Sound knowledge of MS Office applications
- A minimum level of education is 'A' Level education and/or diploma level
- Degree level of education would be considered an asset
Working Hours
Monday to Friday 8:30am - 5:30pm
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